Services evaluation, second quarter of 2021 AD


 Top Services rating

Service Name 
Quarter
The number of operations executed
Service channel
Service rating
The number of complaints about the service
Number of closed complaints
chemical clearing
Second Quarter 2021
-
Electronic
97%
47​
37​
discount licenses
Second Quarter 2021
-
Electronic
96%
535
214​
Certificate of Origin
Second Quarter 2021
161,541
Electronic
95%
​190
​70
merchant
Second Quarter 2021
219,798
Manual
94%
-
-​
Laboratory licenses
Second Quarter 2021
147
Electronic
94%​
​10
5​
Amending the commercial register of companies
Second Quarter 2021
27,028
Electronic
​94%
​1197
400​
associations
Second Quarter 2021
-
Electronic
91%​​65
21​​
Commercial Register
Second Quarter 2021
656,645​
Electronic​​90%
​10367
4029​​


 

Lo​w Services rating​


Service Name 
Quarter
The number of operations executed
Service channel​
Service rating
The number of complaints about the service​
Number of closed complaints
Measures to improve the percentage of satisfaction
Consulting profession licenses
Second Quarter 2021
2,181
​Electronic
88%
​247​​
112​
Review the improvement version to raise the quality of service
Establishing corporate contracts
Second Quarter 2021
12,479
Electronic​87%
​534
​149
Review the improvement version to raise the quality of service
Partners Decisions
Second Quarter 2021
19,497
Electronic
87%
​2,603​905
Review the improvement version to raise the quality of service
Corporate Update​
Second Quarter 2021
1,709​
Electronic​ 85%​
524​​
​145
Review the improvement version to raise the quality of service
commercial statement
Second Quarter 2021​17,570​​Electronic​
83%​

​578
​275
Developing and managing the relationship with government agencies​
​Brand Names

Second Quarter 2021​190,376​​Electronic​
81%​
4,009​​2,326
​Review the improvement version to raise the quality of service
Shareholders Register​

Second Quarter 2021​-​Electronic​
79%​
21​8​​Periodic review of the basic requirements to improve service procedures
Gemstones and Precious Metals Licenses​
Second Quarter 2021​​280
Manual
75%​
84​​47
​Periodic review of the basic requirements to improve service procedures​




Note: The evaluation of these services was based on a target of 90%.


Last Modified 19 Sep 2021
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