SERVICES EVALUATION, Third QUARTER OF 2021 AD

 



 Top Services rating

Service Name 
Quarter
The number of operations executed
Service channel
Service rating
The number of complaints about the service
Number of closed complaints
Precious metals and gemstones
Third Quarter 2021
102​
Manual
100%
66
48​​
Transfer of joint stock companies
Third Quarter 2021
-
Electronic
100%
-
-​
Laboratory licenses
Third Quarter 2021
48
Electronic
100%
9
7
chemical clearing
Third Quarter 2021
-
Electronic​
99%
14
14​

Certificate of Origin



Third Quarter 2021
​55,991
Electronic​96%​123​83​
associations
Third Quarter 2021
-
Electronic
​94%
​20
14​
merchant
Second Quarter 2021
81,782
Manual

93%​​-
-​​
Commercial Register
Third Quarter 2021
-241,293​
Electronic​​90%
8,603
5,980​​


 

Lo​w Services rating​


Service Name 
Quarter
The number of operations executed
Service channel​
Service rating
The number of complaints about the service​
Number of closed complaints
Measures to improve the percentage of satisfaction
Establishing corporate contracts​

Third Quarter 2021
4,957
​Electronic
89%
339
226
Review the improvement version to raise the quality of service
Partners Decisions
Third Quarter 2021
14,158
Electronic​88%
1,496
1,008
Review the improvement version to raise the quality of service
Shareholders Register
Third ​Quarter 2021
-
Electronic
88%
-
-​
Periodic review of the basic requirements for improving service procedures
Amending the commercial register of companies
Third Quarter 2021
​8,677
Electronic​ 88%
435
263
Review the improvement version to raise the quality of service
commercial statement
Third Quarter 2021​26,117
​Electronic​
86%
283
211
Developing and managing the relationship with government agencies​​

Consulting profession licenses
Third Quarter 2021​ 803​
​Electronic​

85%​​232
151​
​Review the improvement version to raise the quality of service


electronic branch




Third Quarter 2021​ ​23,389
​Electronic​
85%​​1,162
1,021​
​Review the improvement version to raise the quality of service
Brand Names





Third Quarter 2021​ ​79,192
​​Electronic​ ​84%
1,778​1,312​
​Review the improvement version to raise the quality of service
Corporate Update​​
Third Quarter 2021​ 499​
​Electronic​
80%​434​325​
​Review the improvement version to raise the quality of service


Note: The evaluation of these services was based on a target of 90%.​












Last Modified 07 Dec 2021
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