Assistance and Support:
MCI e-Portal includes a section for assisting and supporting the beneficiaries, this section provides all the applications needed by the visitor of MCI e-portal, taking into account to be suitable and fits the largest number of visitors. Therefore, a readable content, various media shapes, detailed information and links have been provided such as: Frequently Asked Questions, Frequent Inquiries Section, Easy Used, Handheld Devices, Smartphones ... and other applications.
Privacy and Confidentiality of Information:
High quality services, confidentiality and privacy of information of users and visitors are at the top priorities of MCI e-portal.
Communication and Participation Mechanism:
MCI e-Portal is committed to interact and respond to all received requests and inquiries through (Contact us
Electronic Service Standards
The time taken for the accessibility to the homepage and all other pages should not exceed a maximum of 4 seconds.
The time taken for the accessibility to the Portal's homepage is about the average between 2-4 seconds.
Ratio of readiness is 99.95%
Yearly contained downtime hours may reach to 4.38 hours.
Monthly contained downtime hours may reach to 21.56 minutes.
Level of Providing Electronic Services Procedural E-Services