Ministry launched previously an auto agent survey in order to improve service levels across all industries
To strengthen the consumer's engagement in service development, the Ministry of Commerce launched a survey assessing consumer satisfaction with electrical appliance agents and distributors across the Kingdom.
The survey also measures the quality of services provided to clients and assists the Ministry in developing services in a transparent and straightforward manner.
The survey addresses consumer concerns about product quality and pricing, after-sales services, maintenance, warranty, returns, exchanges, and complaint handling mechanisms. Consumers can participate in the survey via the following link: Click here
The Ministry launched last week a consumer satisfaction survey gauging the performance of auto agents and giving consumers a chance to take part in improving the quality of services across all sectors.
The Ministry emphasized that it is keen to develop and improve the quality of services rendered to consumers and that it works in tandem with businesses in this regard. The Ministry set KPIs which it discusses with agents and consumers on a regular basis.
Dr. Majid bin Abdullah Al-Qasabi, Minister of Commerce, met with agents and distributors of electrical appliances in the Kingdom in June to discuss the development of after-sales services, warranty, maintenance, and spare parts.
He underlined the necessity of offering high-quality services to consumers, expediting the processing of reports and complaints, and improving performance to increase consumer satisfaction and confidence in the local market.